FAQ

SHIPPING & DELIVERY

Our rates are very competitive. We only use USPS Ground Advantage shipping at this time. Standard shipping is FREE on all orders within the continental United States where the merchandise total is over $150. We ship twice a week, however we may ship more often during high demand periods. For expedited shipping within the continental United States we offer Express shipping for $25 which takes 1-2 business days to arrive. Please also add 1-2 days for processing. Unfortunately, we cannot be responsible for lost or stolen packages or packages delayed by the postal service.

    EASY RETURNS

    Thank you for shopping at Hollyville! We take pride in the quality of our merchandise and want you to be happy about your order. We are happy to offer easy, no-hassle refunds on returns received within 30 days of the original invoice date. You will receive a refund to the original payment method used when placing your order.  It will take approximately 5-10 business days to process your refund once we receive it. If you would like to make a return, please ensure that your return meets the following criteria:

    Returns and exchanges are accepted on items received within 30 days of the original ship date. Returns and exchanges are accepted on items that are in original condition with any original tags, and have not been altered, worn, washed, or damaged. Shipping charges are nonrefundable.

    Your return must be submitted within 30 days of the ship date of your order, we can not except any returns past this time window. If you need your item in a hurry we suggest placing a new order right away until we can process your return. Your return must be purchased from either our web store or our Etsy shop. Refunds - Please allow 4-7 business days for the refund to reflect on your credit card account, your refund may be reflected on your next statement. PayPal refunds should appear within 24 hours.

    ​Send returns or exchanges to:

    Hollyville
    916 Milwaukee Ave L
    South Milwaukee, WI 53172

    To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over $69.99, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    TRACKING YOUR ORDER

    You will automatically receive an e-mail informing you when your order has shipped. It will contain a tracking number you can use to go online and track the status of your shipment..

    LOST OR STOLEN PACKAGES

    • Once your order has been shipped and tracking information has been provided, Hollyville is not responsible for any lost or stolen packages. Once your package leaves our facility it becomes the responsibility of DHL, USPS, or UPS, please contact your shipping carrier to file a claim.
    MONEY BACK GUARANTEE

    We can accept all items back excluding final sale items. We also ask that you return the item in the original packaging or put in some sort of protective packaging for the return. If an item or element is missing it will be deducted from your refund. We will not accept a return if tags are missing, the item appears to be worn or is damaged with stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal or human hair, etc. If your return is dirty and requires cleaning, you will have a 10% cleaning fee deducted from your item return amount. We can not refund you until we receive your refund and inspect it.

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    EXCHANGES

    We do not offer exchanges at this time online only in-store, please contact us to process your return and we will refund you as soon as your return arrives if follows the companies guidelines for making a return. If you come in store, please have your item in new/returnable condition please see above, along with your order number and we will be able to switch your product out. 

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    SALES

    No raincheck on sales, which means we can not apply sale prices to previous orders, nor do we allow customers to cancel orders that have already been placed to apply the discounts. 

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    100% SECURE ORDERING 

    TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

    Additionally, Wix Stores only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).

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    CANCELLATION POLICY

    Unless there is a problem with your order such as, your item is out of stock or delayed, we have a no cancellation policy. Once your order has been placed and processed, it is impossible for us to catch it and cancel it for you. You must wait to receive your item and then, if applicable, you may send it back for an exchange or refund (shipping charges are non-refundable). Wrong or Damaged Item - If you receive a wrong or damaged item, please contact us immediately so we may resolve your issue for you asap. 

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    FIT & SIZE GUIDE

    We suggest that every customer get a tape measure and measure their Bust, Waist and Hips, so that they know their measurements in inches. Each item has it's own distinctive size chart. Please see the below image on where to measure. If you have any additional questions please feel free to contact us directly by clicking the "Contact Us" tab.

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    PRIVACY POLICY

    Thank you for shopping at Hollyville! In order to tell you about our latest products, specials, and other news we ask for your e-mail address. To fulfill your order, we need your address, phone and credit card information. Please remember that we’ve done our best to ensure the privacy and security of your transactions. Your personal data will be treated with the highest standards of security and confidentiality. We will not share your personal information with any third party without your consent. If at any time you would like to opt out of our e-mail list, you may choose to unsubscribe.